The International Accreditation Forum (IAF) and the International Organization for Standardization (ISO) support the following concise statement of outcomes that are to be expected as a result of accredited certification to ISO 9001. The intent is to promote a common focus throughout the entire conformity assessment chain in order to achieve these expected outcomes and thereby enhance the value and relevance of accredited certification.
ISO 9001 certification is frequently used in both private and public sectors to increase confidence in the products and services provided by organizations, between partners in business-to-business relations, in the selection of suppliers in supply chains and in the right to tender for procurement contracts.
(from the perspective of the organization`s customers) "For the defined certification scope, an organization with a certified quality management system consistently provides products that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction."
- "Products" also include "services."
- Customer requirements for the product may either be stated (for example in a contract or an agreed specification) or generally implied (for example in the organization`s promotional material, or by common practice for that economic/industry sector).
- Requirements for the product may include requirements for delivery and post-delivery activities.
- Has established a quality management system that is suitable for its products and processes, and appropriate for its certification scope
- Analyzes and understands customer needs and expectations, as well as the relevant statutory and regulatory requirements related to its products
- Ensures that product characteristics have been specified in order to meet customer and statutory/regulatory requirements
- Has determined and is managing the processes needed to achieve the expected outcomes (conforming products and enhanced customer satisfaction)
- Has ensured the availability of resources necessary to support the operation and monitoring of these processes
- Monitors and controls the defined product characteristics
- Aims to prevent nonconformities, and has systematic improvement processes in place to
1. Correct any nonconformities that do occur (including product nonconformities that are detected after delivery)
2. Analyze the cause of nonconformities and take corrective action to avoid their recurrence
3. Address customer complaints
- has implemented an effective internal audit and management review process
- is monitoring, measuring and continually improving the effectiveness of its quality management System